Terms of Service and Privacy Policy

YNO Management Inc.
Terms of Service for SMS Communications

Please read these Terms of Service (“Terms”) carefully before using our SMS communication services. By opting in or using the service, you agree to comply with these Terms.

YNO Management Inc. provides SMS (text messaging) services to tenants, applicants, and clients for property and real estate management purposes. Messages may include, but are not limited to:

• Lease and account notifications
• Maintenance updates and service requests
• Appointment confirmations and showing schedules
• Community announcements and alerts
• Urgent property-related notifications
• Occasional promotional or informational messages

By providing your mobile number through our website, applications, tenant portals, leasing processes, or other communication channels, you consent to receive SMS messages from YNO Management Inc.

Message and data rates may apply. Message frequency will vary based on your interactions and tenancy status.

You may opt out of receiving SMS messages at any time by replying “STOP” to any message.
For assistance, reply “HELP” or contact us directly using the information below.

We respect your privacy and only use your information as described in our Privacy Policy below.

Messages may include operational, transactional, or informational content related to your tenancy or inquiries, as well as occasional updates or announcements relevant to your property or community.

For assistance, please contact:
Email:  info@ynomanagement.com
Phone: 475.200.4500

Our messaging practices comply with applicable CTIA guidelines and industry standards. If you have concerns, please contact us using the details above.

YNO Management Inc. may update these Terms periodically to reflect changes in our services or legal requirements. Continued use of the service after updates constitutes acceptance of the revised Terms.

We reserve the right to suspend or terminate SMS services for any user who violates these Terms or engages in misuse of the service.

These Terms are governed by the laws of the State of New Hampshire, United States.

For any questions regarding these Terms, please contact:
YNO Management Inc.
Email:  info@ynomanagement.com
Phone: 475.200.4500

YNO Management Inc. values your privacy. This Privacy Policy explains how we collect, use, and protect your information in connection with our SMS services.

We may collect the following information:

• Mobile Phone Number: Collected through lease applications, tenant portals, maintenance requests, property inquiries, showing requests, and other interactions.
• User-Provided Information: Any additional details you provide to help us deliver services and support.
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We use your information to:

• Send SMS messages related to your lease, property, or inquiries
• Provide maintenance updates and service communications
• Deliver account notifications and reminders
• Respond to your questions and support requests
• Improve our services and tenant experience
• Send occasional community updates or relevant announcements
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Messages may include service updates, reminders, alerts, and community-related communications.
Message frequency varies. Standard messaging and data rates may apply.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

We do not sell or share your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with any third parties.

You may opt out at any time by replying “STOP.”
Reply “HELP” for assistance or contact us directly.

If you have questions about this Privacy Policy or your data, contact:
YNO Management Inc.
Email:  info@ynomanagement.com
Phone: 475.200.4500

Our SMS services comply with CTIA and applicable telecommunications regulations.

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of the service constitutes acceptance of the revised policy.

YNO Management Inc. uses SMS messaging in compliance with telecommunications regulations for the following purposes:

If a tenant initiates contact via SMS, we may respond directly regarding their inquiry.
No additional consent is required for direct responses, but unrelated follow-up messaging without consent is not permitted.

With proper opt-in consent, we may send:

• Maintenance updates and work order status
• Lease reminders and renewal notices
• Appointment confirmations
• Property or community alerts
• Other important account-related notifications

Failure to obtain proper consent may result in messaging restrictions or compliance actions.